Customers overview
Your managed customers and the customers who have granted you access to their Snow Atlas system are listed. When your access is enabled for a customer, computers, applications, and SaaS metrics show for that customer in the table, depending on what that customer is entitled to use. Metrics for licenses and usage, and system health also appear for each customer. For more information on partner access, see Partner access.
All partner users can see the table with computer, application, and SaaS, and licenses and usage data for all customers that have enabled your access, but only authorized users can select the Customer name to open the customer details page which has additional metrics, as well as a Sign in link. For more information on the computers metrics, see Computers. For more information on the applications metrics, see Applications. For more information on the SaaS metrics, see SaaS.
By selecting the System health data for a customer, you can view the details of your customers' Snow Extenders to identify if there are any issues that require attention. For more information, see System health: Reference.
The data in Licenses and usage provides you with insight into your customers' licenses and consumption of Snow Atlas. This information can help you assess if your customers are making full use of their purchased licenses, and its visualization provides insights to where your customers might require additional products or services. For more information on the licenses and usage metrics, see Licenses and usage: Reference.
To watch a walkthrough of Customers overview and Customer details, see Customers overview and Customer details.
Status
Refer to the table below for status descriptions for customers.
| Status | Description |
|---|---|
| Synced | The customer has enabled your access, the last synchronization was successful, and all scanned computers have sent data within the last 7 days. |
| Warning | The customer has enabled your access and the last synchronization was successful, but at least one of the following is true:
|
| Sync pending | The customer has enabled your access, but the synchronization for this customer has not run yet or is currently in progress. This can occur if the customer has been using SAM Core for less than 24 hours so no data existed for the customer when the synchronization ran last. In this case, no data is shown. If this status persists for over 24 hours, contact Flexera Support. |
| Access disabled | You do not currently have access to this customer's Snow Atlas system. In this case, no data is shown. Your customer can grant you access to their Snow Atlas system using External access. For more information on access, see Partner access. |
Computers
You can view additional computers data for each of your customers with a status of Synced or Warning. For more information about the columns relating to computers, see Computers: Reference.
To see the details of a customer's computers data, select the number shown for Total computers. If a dash (-) appears in this column, no data is available.
If a customer is not entitled to use SAM Core, no data appears for Computers.
Applications
You can view additional applications data for each of your customers with a status of Synced or Warning. For more information about the columns relating to applications, see Applications: Reference.
To see the details of a customer's applications data, select the number shown for Total applications. If a dash (-) appears in this column, no data is available.
If a customer is not entitled to use SAM Core, no data appears for Applications.
SaaS
You can view additional SaaS data for each of your customers with a status of Synced or Warning. For more information about the columns relating to SaaS, see SaaS: Reference.
To see the details of a customer's SaaS data, select the number shown for Total subscriptions. If a dash (-) appears in this column, no data is available.
If a customer is not entitled to use Snow SaaS Management, no data appears for SaaS.
System health
You can view the details for each of your customers' Snow Extenders. For more information, see System health.
To see the details of a customer's Snow Extenders data, select the number shown for Total Snow Extenders. If a dash (-) appears in this column, no data is available.
If the value shown for the Total Snow Extenders for a customer in Customers overview does not match the value shown in the customer details, to update the data, select Sync data in customer details. For more information on the data synchronization, see Customer details.
Licenses and usage
Data appears for each of your customers with a status of Synced or Warning. For more information on the columns relating to Licenses and usage, see Licenses and usage: Reference.