ServiceNow family

note

ServiceNow has made updates to the Table API as part of the Washington DC release. The ServiceNow connector has been enhanced to support these changes; it continues to support previous versions of the API. These enhancements are in beta.

The ServiceNow family page shows information about all related services from ServiceNow, providing a consolidated view that helps you find optimization opportunities across the ServiceNow family subscriptions.

In addition to the information shown on the Family page for all other product families in SaaS, the ServiceNow family page includes a Use verification tab, as well as additional table columns on the Users and Subscription tabs.

Subscriptions tab

The Subscriptions tab includes two additional metrics related to your subscriptions in ServiceNow: Measured role types and ServiceNow applications. These added columns provide visibility on the ServiceNow roles that count toward licensing and the applications that are available under each subscription. You can use this information to recognize redundancies in your application coverage across multiple subscriptions, and to identify overlaps in the measured roles associated with a subscription, so you can right-size accordingly to reduce unnecessary costs.

Consumptions tab

The Consumptions tab for ServiceNow provides an overview of consumption-based subscriptions by name, the applications associated with each consumption, the ratio of consumed to total purchased subscriptions, and the number of purchased and remaining units.

Use verification tab

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This feature is currently available in beta.

The Use verification tab shows information related to ServiceNow's Use Verification report. The tab displays consolidated data that allows you to identify inactive users and see the ServiceNow roles assigned to them. You can use this information to understand which licensable roles are underutilized and should be downgraded or removed.

The Use verification tab lists ServiceNow subscriptions where the user counts differ between ServiceNow's Subscription Management and Use Verification reports. Subscriptions where the counts match are excluded from this tab. To view data for a specific subscription shown on the Use verification tab, select the subscription name.

Users tab

The Users tab includes additional fields related to users and their assigned roles in ServiceNow. This information enables you to monitor role assignment and ensure that billable entitlements are granted appropriately. For example, you can identify users who have an OOB (out-of-the-box) role and a custom role that both correspond to the same measured role. You can also view the Groups column to identify users who may have unintentionally inherited measured roles through group assignments.

ServiceNow family: reference

See the table below for descriptions of table columns that are unique to the ServiceNow family page.

Table column	Description
Consumption	The name of the ServiceNow consumption.
Custom roles	The custom roles assigned to the user.
Groups	The groups the user is assigned to.
Measured role types	The types of measured roles associated with users of the subscription. A measured role grants access to ServiceNow applications in a subscription and counts toward subscription licensing.
No logins for 365 days	The number of users who have not logged in to their entitled ServiceNow applications within the last 365 days.
OOB roles	The out-of-the-box roles assigned to the user.
Remaining	The number of subscriptions remaining out of the total purchased amount.
Role types	The types of roles associated with the user.
ServiceNow applications	The ServiceNow applications available under the subscription. This includes applications that are not recognized by the Data Intelligence Service (DIS).
Subscription management users	The number of users for the subscription as shown in ServiceNow’s Subscription Management report.
Use verification users	The number of users whose consumption is being evaluated in ServiceNow's Use Verification report.
Usage	The ratio of the consumed subscriptions to the total purchased amount.
Utilization	The percentage of the consumed subscriptions out of the total purchased amount.
Web service only users	The number of users for the subscription who have web service access only.
Web service user	Marks if the user has web service access only.

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Exports from tables on the Users and Insights tabs are disabled. This will be enabled in a future release.